Refund policy

Policy Scope

This return and refund policy applies to subscription purchases at regular price only.

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Money-Back Guarantee Period

Your return window depends on when and how you purchased:

Standard Guarantee: 30 Days

Most subscription purchases come with a 30-day money-back guarantee from the date you receive your item.

Extended Guarantee: 60 Days

Select campaigns and promotions offer an extended 60-day money-back guarantee.

How to know which guarantee applies to you:

• Check your order confirmation email - your guarantee period is stated clearly

• Look at the product page when you purchased - the guarantee length is displayed

• Check any promotional materials or campaign announcements you received

Your specific guarantee period is determined at the time of purchase and will be honored accordingly.

If you're unsure about your guarantee period, contact us at shopify@inadine.store with your order number and we'll confirm it for you.

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Return Requirements

To be eligible for a return under our money-back guarantee, your item must be:

• In the same condition that you received it

• Unworn or unused

• With original tags attached (if applicable)

• In its original packaging

• Accompanied by receipt or proof of purchase

You must initiate your return within your applicable guarantee period (60 or 90 days from delivery date).

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How to Start a Return

Step 1: Contact us at shopify@inadine.store with:

• Your order number

• Reason for return (optional but helps us improve)

• Photos (if item is defective/damaged)

Step 2: Wait for our return authorization and instructions

Step 3: Ship your return to:
30 N Gould St Ste N
Sheridan, WY 82801

If your return is accepted, we'll send you a return shipping label with detailed instructions on how and where to send your package.

⚠️ Important: Items sent back to us without first requesting a return authorization will not be accepted.

For any return questions, contact us at shopify@inadine.store

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Damages and Issues

All customers are protected against defective or damaged products, regardless of purchase type.

Please inspect your order upon reception and contact us immediately if:

• The item is defective

• The item is damaged during shipping

• You received the wrong item

Contact us at shopify@inadine.store so we can evaluate the issue and make it right.

For defective/damaged items: We will replace the item or issue a full refund at your preference, regardless of whether it was a subscription, one-time purchase, or sale item.

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Exceptions / Non-Returnable Items

The following items cannot be returned or refunded:

Sale & Promotional Items (Final Sale)

Products purchased at a discounted price are not eligible for returns or refunds, including:

• Seasonal sales (Black Friday, Cyber Monday, Holiday Sales, New Year, etc.)

• Promotional discount codes or coupons

• Flash sales or limited-time offers

• Clearance items

• Bundle deals at reduced prices

• Any item marked as "Final Sale"

Exception: Sale items that arrive defective or damaged are still covered under our quality guarantee.

Other Non-Returnable Items:

• Gift cards

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products) - opened or used items

• Hazardous materials, flammable liquids, or gases

Important: Non-returnable policies apply to both subscription and one-time purchases.

Please get in touch if you have questions or concerns about your specific item at shopify@inadine.store

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Exchanges

We do not offer direct exchanges at this time.

The fastest way to ensure you get what you want is to:

1. Return the item you have (following the return process above)

2. Once the return is accepted and processed, make a separate purchase for the new item

This ensures you get the product you want without delays.

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European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

This EU cooling-off period applies only to subscription purchases at regular price. Sale items remain final sale.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

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Refunds

For eligible subscription returns within your guarantee period:

Our Process:

1. We will notify you once we've received and inspected your return

2. You'll receive confirmation if the refund was approved or not

3. If approved, you'll be automatically refunded on your original payment method within 10 business days

4. Please remember it can take additional time for your bank or credit card company to process and post the refund (typically 5-10 business days)

Total Timeline:

• Refund processed by us: 10 business days after we receive your return

• Bank/credit card processing: 5-10 additional business days

• Total expected time: 15-20 business days from when we receive your return

If more than 15 business days have passed since we approved your return and you still don't see the refund in your account, please contact us at shopify@inadine.store

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Questions?

If you have any questions about:

• Your specific guarantee period (30 days or additional)

• Whether your purchase qualifies for a return

• The status of your return

• Anything else related to returns and refunds

Contact us at: shopify@inadine.store

We're here to help and will respond within 24-48 hours.

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Summary Table: Quick Reference

*Your guarantee period (30 days or additional) is confirmed in your order confirmation email and depends on the campaign active at time of purchase.